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General service information, support, and frequently asked questions.
How to Contact Hosting Support Effectively
Learn what information to include in a support request so the team can investigate hosting, domain, website or email problems more efficiently.
Information and guides about domains. This includes domain registration, domain transfers, DNS settings, nameservers, and other topics related to managing domains.
What is a domain and how does it work?
A domain is the easy-to-remember address people use to visit a website or reach an online service. Learn how domains, DNS, and web hosting work together.
Registering a domain is a straightforward process: choose an available name, select an extension, provide accurate registrant details, and keep the domain renewed.
Learn when a domain expires, how renewal works, and what to do to avoid losing control of your domain name.
What Is DNS and How Does It Work?
DNS translates domain names into the information computers need to find websites and other internet services.
A, AAAA, CNAME, MX and TXT Records Explained
Learn what the most common DNS record types do and when you might need to configure each one.
How to Transfer a Domain to Another Registrar
Understand the usual steps for moving a domain between registrars and how to reduce the risk of service interruption.
WHOIS, Domain Contact Details and Privacy
Find out what WHOIS information is, why domain contact details matter, and what privacy options may be available.
How to Connect a Domain to Your Web Hosting
Learn the basic steps for pointing a domain to a hosting service using nameservers or DNS records.
DNS Propagation: Why Domain Changes Take Time
DNS changes may not appear everywhere immediately. Learn how caching and TTL values affect the delay and what to check.
How to Configure DNS with an External DNS Provider
Keep DNS with a provider such as Cloudflare while pointing your website or email to the correct service.
How to Create a Subdomain and Point It to Your Website
Learn how to create a subdomain in your hosting panel and check the DNS settings needed to make it work.
Information and guides about using and managing web hosting services. This includes hosting configuration, website management, FTP, databases, and other hosting-related features.
Web hosting stores your website's files and makes them available to visitors over the internet.
Shared, VPS, Dedicated and Cloud Hosting Explained
Compare common hosting types and learn which factors matter when choosing a hosting environment.
How to Move a Website to a New Hosting Provider
A careful website migration plan helps preserve files, databases, email settings, and search visibility while reducing downtime.
How to Connect to Hosting with FTP or SFTP
Understand FTP and SFTP, find the connection details you need, and transfer website files more safely.
Website Databases Explained: MySQL and MariaDB
Learn what a website database stores and what to check before changing database settings.
How to Choose or Change Your PHP Version
Learn how PHP versions affect compatibility and what to check before changing the version in your hosting panel.
Website Backups: What to Save and How to Restore
Learn which website data needs backing up, where to keep copies, and what to check before restoring a site.
How to Troubleshoot a Website 500 Internal Server Error
A 500 error means the server could not complete a request, but the message does not identify the cause. Use these safe checks to narrow down the problem.
How to Fix Website 403 Forbidden and 404 Not Found Errors
Understand the difference between 403 and 404 errors and check common causes such as incorrect paths, permissions and missing files.
FTP or SFTP Connection Problems: Troubleshooting Guide
Troubleshoot FTP and SFTP connection failures by checking the hostname, port, protocol, credentials and remote directory.
Logging in to cPanel and managing hosting features through the control panel.
Learn what cPanel does and where to find the main tools for managing a hosting account.
Find the correct cPanel login page, sign in safely and troubleshoot common access problems.
A practical overview of the main cPanel tools for managing website files, email, databases, domains, SSL and backups.
How to Manage Website Files in cPanel
Use cPanel File Manager to upload, download, rename and organise website files safely.
How to Create an Email Mailbox in cPanel
Create a mailbox for your domain, set its password and find the settings needed to use it in an email app.
How to Create a MySQL Database and User in cPanel
Create a database and database user in cPanel, assign permissions and prepare the details your application needs to connect.
How to Import or Export a Database with phpMyAdmin
Learn how to export a database backup or import an SQL file using phpMyAdmin, with checks for common size and compatibility issues.
Information and guides about using and configuring email services. This includes managing email accounts, setting up email clients, SMTP and IMAP settings, and information about email delivery.
How to Set Up a Business Email Address
Create a professional email address on your own domain and prepare it for everyday use.
IMAP, POP3 and SMTP: What Is the Difference?
Learn which protocols email apps use to send and receive messages.
How to Set Up Email on Your Phone or Computer
Add your hosted email account to a desktop or mobile email app using your provider's settings.
Learn how SPF, DKIM and DMARC help authenticate email sent from your domain.
Why Are My Emails Going to Spam or Not Being Delivered?
Investigate rejected messages, missing email and spam placement with this practical checklist.
Email Forwarding and Aliases Explained
Understand the difference between forwarding an email and creating an alias on your domain.
Email Mailbox Full: Quotas and Storage Explained
Learn what uses mailbox space and what to do when your email account reaches its storage limit.
How to Migrate Email to a New Provider
Plan an email migration to preserve messages, minimise downtime and avoid losing new mail.
How to Change or Reset Your Email Password
Learn how to update your mailbox password securely and what to check if you can no longer sign in.
Domain Email Not Working: DNS and Mail Troubleshooting
Use this checklist to investigate email problems after changing a domain, DNS records or hosting provider.
Email Attachment Size Limits and Sending Large Files
Email providers limit message size, and attachments often grow during encoding. Learn why a file may be rejected and how to share large files reliably.
How to Set Up Email on an iPhone or Android Phone
Add your domain email account to a phone using the correct IMAP and SMTP settings.
How to Set Up Email on a Windows or Mac Computer
Configure your domain email in Outlook, Apple Mail, Thunderbird or another desktop email app.
SSL/TLS certificates, HTTPS configuration, and browser security warnings.
What Is an SSL/TLS Certificate?
SSL/TLS certificates help browsers establish encrypted HTTPS connections and verify a website's domain identity.
Website Shows a Security Warning or Will Not Open with HTTPS
Troubleshoot common HTTPS and SSL certificate problems, from missing certificates to mixed content and incorrect DNS settings.
WordPress installation, updates, plugins, and common troubleshooting.
How to Install WordPress on Your Hosting
Learn the usual steps for installing WordPress through your hosting control panel and what to check before making the site public.
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